FREE UK delivery on order OVER £55. Standard or Express delivery from London to anywhere in the UK!

To start the return process for your order, please enter your email address and order number.

How do I return?

  • Enter your order number and email address in the fields above and click Start
  • Follow the instructions and select the items you want to return
  • You will get a confirmation email with the shipping guidelines once the return request is approved

What items are returnable?

You can return your items within 30 days of making your order. The item must be:

  • Unused and fit for re-sale (clean, free from pet hair etc).
  • In the original packaging, with tags attached and in the original condition.

Are there any charges for return?

  • Return labels are subsidised by us and only cost £2.50 through our Return Centre, it will be deducted from your refund.
  • If you prefer you can arrange your own postage to return your order, please contact us and we will confirm the return address. You are responsible for the charges of the return shipping.
  • Original shipping charges are non-refundable.


How soon will I get my refund?

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • Once approved, the refund will be processed, and a credit will automatically be applied to your original payment method.