To start the return process for your order, please enter your email address and order number.
How do I return?
- Enter your order number and email address in the fields above and click Start
- Follow the instructions and select the items you want to return
- You will get a confirmation email with the shipping guidelines once the return request is approved
What items are returnable?
You can return your items within 30 days of receipt of your shipment.
- They must be in original condition
- For clothing, unwashed and unworn
- In the original packaging
Free gifts or promotional items are not returnable!
Are there any charges for return?
- You are responsible for the charges of the return shipping.
- Creating a returns label is free, we simply deduct £5.50 from your refund to cover the return postage.
- Original shipping charges are non-refundable.
- Alternatively you can arrange your own postage to return your order, please contact us and we will confirm the return address.
How soon will I get my refund?
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 10 working days.