Once your order leaves our hands it is under the responsibility of the courier to deliver it. We therefore cannot be held responsible for any lost or stolen parcels. If you live somewhere that might be deemed hard to find please include clear delivery instructions when placing your order. If for some reason your order arrives damaged, or it doesn’t arrive at all, you can raise a claim with Royal Mail here. For any assistance please feel free to email us at hey@dogslead.shop
Politique d’expédition
FREE UK Shipping on orders over £50
UK STANDARD - £4.50
- Royal Mail Tracked 48 Hour
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2 Working Day Delivery, if ordered before 2pm Monday to Friday
UK EXPRESS - £5.95
- Royal Mail Tracked 24 Hour
- Next Working Day Delivery, if ordered before 2pm Monday to Friday.
UK Guaranteed by 1pm next working day - from £11.95
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Royal Mail Special Delivery
Guaranteed by 1pm next working day, if ordered before 2pm Monday to Friday; NO Weekends or Bank Holidays -
2KG max parcel weight
We dispatch on the same day, Monday to Friday, Royal Mail doesn't deliver on Sundays or Bank Holidays.
Orders placed after 2pm, may not be dispatched until the next working day.
We will email you a tracking number and link to check on the journey of your parcel.
Delivery time are for working days from dispatch only and for guidance only.
Deliveries outside of the UK with Royal Mail International Tracked.
Please note that you might be asked to pay additional “import tax” or "fees" before delivery.
- USA - 6-7 business days delivery, tracked. From £26.50
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Germany - 3-5 business days delivery, tracked. From £14.50
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France - 3-5 business days delivery, tracked. From £14.50
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Italy - 3-5 business days delivery, tracked. From £17.45
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For other international deliveries please contact us - we will email you your order plus shipping costs to your destination, you will then be able to complete checkout and you will receive a tracking number as usual.
LOST, STOLEN, OR DAMAGED PARCELS